Why Your Website Should be Your Best Salesperson
You shouldn’t be sending leads to your website, your website should be sending leads to you.
“The thing is our website is where we send leads to get more information. It’s basically like a digital brochure.”
The next time you hear anyone in your marketing or sales department utter those words, let them know if that’s how they view the website, it would probably have been less costly to create some printed collateral to give potential customers then to invest in a website.
The Internet is the best way to let people you don’t know and who don’t know you, but who need what you have, find you.
Create a website so that it’s helpful to users who know nothing about you, and keep in mind that they will be stopping by your competitor’s sites as well. Help them understand what you do or sell and why they should consider doing business with you. For B2B sites (especially those with complex sales cycles), you don’t need to put every tiny detail about your business front and center.
Remember that for B2B sites that don’t have an e-commerce function (like selling white paper downloads, for instance) the goal of a website isn’t to close a potential sale, it’s to create interest. The website should introduce your company to the user in a way that gets you on their short list. You simply want them to say, “I should get more information from these guys.”
That’s why if you’re investing in a website, it should be more than a high-tech, high-priced, brochure. Brochure’s are generally given to people following some sort of interaction. They are given out after a sales person has provided some background on the business. Even a 30 second conversation can put the information that’s in the brochure into context.
That process is backwards. Rather than using a person to provide initial information and sending leads to your site for more information, create a website so it can be easily found and write it so it provides the necessary introductory information.
It will act as your best salesperson, working 24/7 to get your business in front any potential customer looking for what you provide. Done correctly, the website will lead them to you for more information.
