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Posts Tagged ‘Online Marketing’

The Upside of a Downmarket

October 7th, 2009

The Upside of a DownmarketThere’s a silver lining in everything, even in this economy. You just have to look for it.

Some of the best businesses rise out of the ashes of a fallen market and it’s no coincidence that most success stories view a down economy through similar lenses. Perspective matters when it comes to doing business in this economic climate. Otherwise, there are valuable opportunities to be missed.

Consider some of the following when wading through the muddy waters of this economy:

Less competition in the marketplace: In a down economy, there’s less competition. Period. Take advantage of the fact that there are fewer businesses competing in the same space.

This could be a huge opportunity to leverage your business and capitalize on the scarcity of competition. A proactive business can achieve greater market share and even become the market leader.

Advertising is less expensive: Historically, when markets are down, the first thing to go is advertising budgets. So, media companies often cut deals to boost their revenues and keep their advertisers. They practically give it away.

This is great news for you. Take advantage of low rates and increase your exposure to boost your brand presence.

Relevant messaging in the marketplace: Is your message relevant in today’s marketplace? Not the marketplace six months ago, but the present market with all its faults and inefficiencies.

Successful businesses take the time to evaluate the relevancy of their message in these uncertain times. Does it resonate with your consumer? Are you providing them with a solution that presently works for them? These are important considerations that show your potential customer that you have their best interest in mind and will, ultimately, make your business stand out.

Don’t just survive, thrive!
Surviving a down economy means operating with more fortitude than fear, thinking strategically, maintaining a “glass half-full” mentality and action, lots of it.

No matter what your business, if you take proactive measures to navigate this economy you’ll not only increase your chances of survival, you’ll most likely be one of the businesses still standing tall.

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Why Your Website Should be Your Best Salesperson

September 14th, 2009

www_r2_c2You shouldn’t be sending leads to your website, your website should be sending leads to you.

“The thing is our website is where we send leads to get more information. It’s basically like a digital brochure.”

The next time you hear anyone in your marketing or sales department utter those words, let them know if that’s how they view the website, it would probably have been less costly to create some printed collateral to give potential customers then to invest in a website.

The Internet is the best way to let people you don’t know and who don’t know you, but who need what you have, find you.

Create a website so that it’s helpful to users who know nothing about you, and keep in mind that they will be stopping by your competitor’s sites as well. Help them understand what you do or sell and why they should consider doing business with you. For B2B sites (especially those with complex sales cycles), you don’t need to put every tiny detail about your business front and center.

Remember that for B2B sites that don’t have an e-commerce function (like selling white paper downloads, for instance) the goal of a website isn’t to close a potential sale, it’s to create interest. The website should introduce your company to the user in a way that gets you on their short list. You simply want them to say, “I should get more information from these guys.”

That’s why if you’re investing in a website, it should be more than a high-tech, high-priced, brochure. Brochure’s are generally given to people following some sort of interaction. They are given out after a sales person has provided some background on the business. Even a 30 second conversation can put the information that’s in the brochure into context.

That process is backwards. Rather than using a person to provide initial information and sending leads to your site for more information, create a website so it can be easily found and write it so it provides the necessary introductory information.

It will act as your best salesperson, working 24/7 to get your business in front any potential customer looking for what you provide. Done correctly, the website will lead them to you for more information.

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Your entire competitive set is right outside your door

September 2nd, 2009

doorWhen people do business on the web, they often lose sight of the competitive environment they live in simply by existing as a website. This is an important fact for business owners and how they relate to their online consumer.

Say you have a website that sells hats. Now, imagine the website as a brick and mortar that sits in a strip mall full of stores that sell hats. To your left is a hat store and to your right is another hat store. Next to those stores are more hat stores and so forth. Online, this is exactly what your potential customers see.

If I am a customer walking in this strip mall, why would I want to choose your store? Does your store invite me to shop? Does it stand out from the other shops or does it get lost in the clutter? This is how customers view websites. Imagine they are walking down this row of shops deciding which one to enter. They may enter your shop simply because you are the store closest to their car. If your store is far away, there better be something that catches their attention and encourages them to take the trip to your store.

Once a person decides to enter your store, what will they see once they arrive? Is your store well organized so that your customer can find exactly what they are looking for? Or is the store a disheveled mess?

When designing a website, it is imperative that you think of your site in this way.  Good usability makes it easy, convenient and pleasant for someone to shop online or else they’ll simply walk out of your store and move on to the next. After all, there are hundreds, maybe thousands, of stores selling the exact same thing.

Users want to be able to find things quickly and with as little distraction as possible. They do not want to have to sift through unnecessary clutter. If your site appears this way, they can move on in just a couple of clicks.

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What it means that women are not as optimistic about the economy as men

August 27th, 2009

BankAd Age article today states 73% of women said the recession has fundamentally changed the way they think about saving and spending money vs. 57% of men. Could it be because women are the ones shopping for the family, so they feel the effects of rising grocery bills combined with lower incomes? http://adage.com/u/5R3YZb

Marketers, whether packaged goods companies, clothing manufacturers or luxury retailers all need to adjust their efforts. The article goes on to state the they need to market to women’s “rational” side. We’ve been advising some of our clients about this very thing for months.

Position your items as basics, essentials, and smart buys.

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WPP's profits down 47% and most of that came from non-traditional services

August 26th, 2009

wpp_r2_c2Was just reading a really interesting article in AdAge ( http://adage.com/article?article_id=138673 ), about WPP, the holding company for such advertising behemoths as JWT, Y&R and Ogilvy. It’s probably not a shock to anyone that their profits are down 47% in 2Q 2009, given the economy and marketers need to cut back ad spending (media, production, and creative costs).

What I found really interesting about the article is the shift in where they made their profits. The article states that “More than 61% of the holding company’s revenue came from nontraditional services such as direct, digital, PR and research.” Back when I was a worker bee at JWT, media (as in broadcast and print) was a huge profit center. Considering the huge cross-section of clients they represent, it’s an important shift.

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