Today we’re wrapping up the four-part series on search engine optimization and the common misconceptions associated with SEO efforts. If you have not had a chance to read the previous posts in the series, you can start by going to Tuesday’s post.

Read on to learn one of the most common ways keywords are chosen and how this method can negatively affect search rankings for more important and profitable terms.
 
Misconception #3: Choosing keywords and phrases for which to target your optimization efforts is easy, simply pick some words related to your website and plug them in.

So, if you’re in the hotel business, choosing words like “hotel”, “hotels”, “vacation” and so forth should work, right? Wrong. But, I’ll get to that in a minute.

I once worked with a graphic designer that had me do this exact thing for a client. Just pick some words that describe the business and go with it. I didn’t know any better so I chose a handful of keywords that seemed relative to my client.

Suffice to say, that client is still not ranked.

What I’ve learned: Keywords and phrases that produce results are not chosen simply based on how they describe a business. User behavior and search volume are vital to a successful list of keywords and phrases.

There is an absolute method to establishing the right keyword list and phrases. Remember, though, that this is only part of the SEO equation. Keywords and phrases must be accompanied with proper coding on the back-end of the website, proper usability standards, links and SEO-focused web content.

From a user standpoint, relevant keywords are chosen based on how a user searches for a product or service. Businesses have to set aside their own assumptions and internal search terms and dig into user behavior.

In some arenas, a certain set of keywords and phrases is searched for in high volume (millions per day) which, in turn, creates a highly coveted set of keywords for businesses to use for ranking purposes.  This also means that competition increases and those keywords with a high search volume may not be the right choice for all businesses.

For example, if you own a small boutique hotel in the Bahamas, getting ranked under the word “hotels” is a frivolous waste of time. Extraordinarily large businesses and large numbers of businesses are all fighting to get premium spots on search engine results pages (SERPS).  And quite frankly, your small boutique hotel in the Bahamas won’t be what most people are looking for when searching for “hotels”, so the likelihood of getting ranked is almost nil.

Remember what I said at the very beginning of this series…Google is trying to provide the websites that are most likely what the user is looking for. So, with that in mind, you realize why your small boutique hotel would not likely get on the first page of Google for the term “hotel.” It’s just not the most relevant site for that broad topic.

Getting ranked under more specific terms like, “boutique island hotel” or “Bahama hotel,” both narrows the pool of businesses vying for that term and is also much more relevant to your business and it will ultimately serve your business better. The people who find you under that term will find what they are looking for, which will help improve your rankings and is good for your business.

There’s so much to know about the world of SEO and I’m sure I’ve only scratched the surface. Hopefully, telling you about some of my misconceptions has helped dispel similar ideas you may have had. Armed with a better knowledge of what works and what doesn’t when it comes to SEO will help you make better decisions for your business and your clients.

Our next series is on Search Engine Marketing (SEM). Learn what SEM is all about and the top misconceptions that can ultimately hinder a business and waste your money.

Digital Marketing, Search Engine Marketing AdWords, adwords budget, keywords, keywords and phrases, pay-per-click ads, pay-per-click budget, Search Engine Marketing

Digital marketing and its practices are a growing field, making it likely that terms like Search Engine Marketing, Search Engine Optimization and Website Usability have crossed your path. It’s possible that you’ve heard these terms in conversation or read about them in a news article or blog post, or that someone has approached your business with solutions that involve digital marketing.

If you’re like me, you may have developed a vague notion of what these terms mean and how it all works. For me, it wasn’t until I began working for a digital marketing firm that I began to realize just how different my idea of digital marketing was to the realities of the business. And, yes, it is one big business.

Although it’s humbling to admit, my misconceptions were so numerous that I have decided to write a series of blogs to tackle the subject of digital marketing.

Each week I’ll discuss a different area of digital marketing including the terms associated with each particular discipline, common misconceptions and the truths that I’ve uncovered through personal experience.

This week, we begin with search engine optimization….

What is Search Engine Optimization?

Before we dive into misconceptions, let’s define SEO as it was outlined in Advertising Age’s supplement, 2008 Search Marketing Fact Pack.

SEO: is the practice of using a range of techniques , including augmenting HTML code, web-page copy editing, site navigation, linking campaigns and more, in order to improve how well a site or page gets listed in search engines for particular search topics.

If the abovementioned definition still means nothing to you, don’t panic. I certainly didn’t understand it when I began.

I learned that SEO refers to the organic or natural search listings (formally known as the Search Engine Results Pages or SERP’s) that you find when you type a keyword or phrase into a search engine like Google, Yahoo or Ask.com.

I would often hear people talk about SEO. They spoke about getting “ranked” and how “being on page one of Google is the best” when it comes to search.

So how do you get ranked in organic search listings or SERP’s and what is it all about? Well, I’m glad you asked.

SEO is the practice that is used to answer this very question. It utilizes a number of techniques that involve behind-the-scenes work with the computer code, up-front work like adding copy that affects your ranking, and use of certain keywords and phrases as it relates to your customer and your website’s relevancy to your customer.

A search engine like Google is trying to provide the most relevant results to a user. When they type a word or phrase into the search bar, Google tries to provide websites that will most likely have the information that user is looking for.

Starting tomorrow, I will begin uncovering the truths about SEO based on my experience (or lack of) and my top three misconceptions about the practice. Something tells me that I’m not the only person with this similar misunderstanding. Stay tuned!

Digital Marketing, Search Engine Marketing, Search Engine Optimization Digital Marketing, organic search listings, Search Engine Marketing, Search Engine Optimization, Website Usability

Last week we attended comScore’s webinar about the state of  online retail economy for 3Q 2009. As always, the there was a great deal of informative and interesting data.

For us the most important, and frankly eye-opening, statistic was that while most metrics were down (3Q vs year ago: sales were down 3% , number of transactions per buyer were down 16.4%, dollars spent per buyer down 18.4% and dollars per transaction were down 2.4%) – the number of people shopping online was up a whopping 19.6%. So, even in a recession, the number of people shopping online was up almost 20%. Yes, they are spending less money, but when they do need to purchase something they are turning to the Internet. 

Habits are changing. As the economy gets better (and eventually it will), new shopping habits will be in place for people and e-commerce will once again be poised for growth.

So if your e-commerce has not been bringing in the numbers you had hoped for, now is the time to look at your website and start investing in it. The buyers are out there, and there will only be more of them in the coming years. Make sure your site is set up to convert as many visitors into customers as possible. If you focus on conversion and user experience now, your business will be set to grow.

Digital Marketing, Search Engine Marketing conversion rates, down economy, e-commerce, Online Marketing, online sales, Search Engine Marketing, Website Usability

It’s that time of year – the dreaded “pre-holiday” season. It’s when anticipation runs high and sales haven’t quite started to rev up yet.

We recommend that our clients use the month of September to get ready for November and December. That gives us (and them) enough time to check and double check everything. While there are countless items to check off the list, a few things move the sales needle the most.

It’s mid-October, so it’s crunch-time and every day really counts.  This isn’t meant as a comprehensive list. This is a “if you’re going to do a few things to get ready, these are the things to make sure you do” list:

1) Make sure you analyze last year’s numbers.

AdWords, Analytics and sales figures. You need to know what worked and what didn’t, specifically during the holiday season. Use that information to create your AdWords campaigns for this year.

It may seem like an obvious step, but some companies review month over month figures. More than any other time, it’s important to review year over year numbers, because the holidays are such an aberration for most ecommerce companies.

2) Get up to speed with your competition.

Read industry trades. Check your competitors’ sites. Have their websites changed? Understanding where they are right now and what the industry buzz is, can help you understand how robust your competition will be in the coming months.
 
3) Get your email-marketing schedule set now.

Even if all year long you’re able to work a day, a week, or a month ahead, the holidays move so quickly. You have to have a preliminary email-marketing schedule laid out, and get started on the graphics and messaging for these campaigns. The coming days will get busy. You should leave as little to the last minute as possible.

4) Create landing pages that complement your holiday AdWords campaigns.

Landing pages can help improve conversion rates, and are a critical part of the SEM process. Once again, if possible, look back to last year. Learn from what worked and what didn’t. Using the data available should help performance every year, regardless of the economy.

Online marketing is a fast moving industry, even in slow times. During the holiday season, every hour counts. Get in front of the process now, so you can have a successful, profitable, holiday season.

Digital Marketing, Search Engine Marketing AdWords, Ecommerce, email-marketing, holiday sales, Landing Pages, Online Marketing, Search Engine Marketing, sem

A recent study by WPP’s GroupM states that:

Even as digital advertising increases by 7%, “the growth in Internet display advertising has lost momentum over the past several years as supply has run ahead of demand. In 2010, display spending is projected to have a smaller share of total digital spending, with a 34 percent share, down from 35 percent in 2009 and 39 percent in 2006.

Worldwide display advertising is expected to grow just 5 percent next year to about $20 billion. By contrast, global search advertising will soar 12 percent to approximately $25 billion.”

I don’t see this data as a death knoll for display advertising. Internet years are like dog years in that, display advertising or banner ads, as they were once called, are ancient compared to the “new” world of search. The first banner ad is estimated to have appeared in 1994 while search ads came on the scene in 2000, a whopping six years later just as the online banner market crashed.

Text ads took a little time to really catch on.

From a consumer’s perspective, text ads didn’t garner much trust nor were they very visually appealing in the early days. Users were wary of them, preferring the organic listings that weren’t “sponsored.”

For businesses, text ads were seen as a mediocre alternative to display advertising, used mainly by businesses that couldn’t afford the high costs of creating display ads or the high CPM driven costs for the media.

However, now that the Internet and search have evolved and become a part of everyday life, text ads are no longer something to avoid and are trusted by consumers. That doesn’t mean that display ads are dead. On the contrary, there is still a place and time where they are highly effective but in this consumer-driven economy, pull is working better than push. As the study by GroupM mentioned, search marketing is really “intention marketing.” And that’s a pretty powerful tool for marketers.

So perhaps, search is still reaching a mature phase of growth while display had already hit its prime.
 
Companies are now starting to see the value in search marketing but shouldn’t discount the value of display advertising. In fact, a recent Atlas Institute study demonstrated that users exposed to both search and display ads convert at a higher rate: an average of 22 percent better than search alone and 400 percent better than display only.

Any good company will work to achieve a balance within their marketing mix, incorporating both.

Search Engine Marketing Banner Ads, digital advertising, display ads, Search Engine Marketing, text ads