My last post was an introduction to website usability and the new writing rules I encountered while working at a digital marketing firm. I discovered a distinct style for web writing and learned how people read copy on websites.

For the first time, I learned about website usability, the ease of which a person can complete a desired task on a web page and how that affects the way a website presents information to the end user. Today, I share with you one of the largest misconceptions I had when it came to writing web content.

Misconception #1: Reading is reading. People read the same way, whether offline or online, which means that the same content can be used in both places.

This could not be farther from the truth. In fact, there is a world of difference between the way users approach online content and offline mediums. While working at a digital marketing firm, I learned that websites are an active medium and offline mediums are passive meaning people go online with a mission or intent while offline readers may not be actively searching for something.

Much to my surprise, this means that online users do not read web copy as they would a book. Instead, users scan websites for actionable content, useful information that will move them closer to their initial intention. I soon discovered that this changes how copy should be written for the web and set out to retool my efforts.

What I’ve learned: Writing concise actionable content is the way to create web content that will actually get read.

I learned to cut down the fluff when I write for the web. Jakob Nielsen’s website, useit.com, offers some good tips to think about when writing web content.

• Use concise scannable text that contains highlighted keywords
• Use meaningful sub-headings, not clever ones.
• Bulleted lists help users scan
• One idea per paragraph
• Begin with the conclusion or insight first, also called inverted pyramid style
• Use half the word count you would use in conventional writing

Learning these simple concepts has helped me create content that aids users in their search for information. My next hurdle was content usability. I discovered that it’s not just what you write, but how you arrange it on a webpage that also counts.

Digital Marketing, Website Content, Website Usability Content, Online Content, site layout, Website Content, Website Usability

Wikipedia defines web usability as an approach to make web sites easy to use for an end-user, without requiring her (or him) to undergo any specialized training. The user should be able to intuitively relate the actions he needs to perform on the web page, with other interactions he sees in the general domain of life e.g. press of a button leads to some action. The broad goal of usability can be:

1.  Present the information to the user in a clear and concise way.
2. To give the correct choices to the users, in a very obvious way.
3. To remove any ambiguity regarding the consequences of an action e.g. clicking on delete/remove/purchase.
4. Put the most important thing in the right place on a web page or a web application.

As you can see, website usability involves a variety of integral disciplines including layout and design, content and navigation. As a copywriter, I was surprised to learn how critical content writing was to good website usability.

I discovered several misconceptions when I first began writing for the web. Each day I will review a new misconception in hopes of helping others avoid making the same mistakes.

Website Content, Website Design, Website Usability Content, Digital Marketing, Online Content, usability, Website Usability

Digital marketing and its practices are a growing field, making it likely that terms like Search Engine Marketing, Search Engine Optimization and Website Usability have crossed your path. It’s possible that you’ve heard these terms in conversation or read about them in a news article or blog post, or that someone has approached your business with solutions that involve digital marketing.

If you’re like me, you may have developed a vague notion of what these terms mean and how it all works. For me, it wasn’t until I began working for a digital marketing firm that I began to realize just how different my idea of digital marketing was to the realities of the business. And, yes, it is one big business.

Although it’s humbling to admit, my misconceptions were so numerous that I have decided to write a series of blogs to tackle the subject of digital marketing.

Each week I’ll discuss a different area of digital marketing including the terms associated with each particular discipline, common misconceptions and the truths that I’ve uncovered through personal experience.

This week, we begin with search engine optimization….

What is Search Engine Optimization?

Before we dive into misconceptions, let’s define SEO as it was outlined in Advertising Age’s supplement, 2008 Search Marketing Fact Pack.

SEO: is the practice of using a range of techniques , including augmenting HTML code, web-page copy editing, site navigation, linking campaigns and more, in order to improve how well a site or page gets listed in search engines for particular search topics.

If the abovementioned definition still means nothing to you, don’t panic. I certainly didn’t understand it when I began.

I learned that SEO refers to the organic or natural search listings (formally known as the Search Engine Results Pages or SERP’s) that you find when you type a keyword or phrase into a search engine like Google, Yahoo or Ask.com.

I would often hear people talk about SEO. They spoke about getting “ranked” and how “being on page one of Google is the best” when it comes to search.

So how do you get ranked in organic search listings or SERP’s and what is it all about? Well, I’m glad you asked.

SEO is the practice that is used to answer this very question. It utilizes a number of techniques that involve behind-the-scenes work with the computer code, up-front work like adding copy that affects your ranking, and use of certain keywords and phrases as it relates to your customer and your website’s relevancy to your customer.

A search engine like Google is trying to provide the most relevant results to a user. When they type a word or phrase into the search bar, Google tries to provide websites that will most likely have the information that user is looking for.

Starting tomorrow, I will begin uncovering the truths about SEO based on my experience (or lack of) and my top three misconceptions about the practice. Something tells me that I’m not the only person with this similar misunderstanding. Stay tuned!

Digital Marketing, Search Engine Marketing, Search Engine Optimization Digital Marketing, organic search listings, Search Engine Marketing, Search Engine Optimization, Website Usability

Last week we attended comScore’s webinar about the state of  online retail economy for 3Q 2009. As always, the there was a great deal of informative and interesting data.

For us the most important, and frankly eye-opening, statistic was that while most metrics were down (3Q vs year ago: sales were down 3% , number of transactions per buyer were down 16.4%, dollars spent per buyer down 18.4% and dollars per transaction were down 2.4%) – the number of people shopping online was up a whopping 19.6%. So, even in a recession, the number of people shopping online was up almost 20%. Yes, they are spending less money, but when they do need to purchase something they are turning to the Internet. 

Habits are changing. As the economy gets better (and eventually it will), new shopping habits will be in place for people and e-commerce will once again be poised for growth.

So if your e-commerce has not been bringing in the numbers you had hoped for, now is the time to look at your website and start investing in it. The buyers are out there, and there will only be more of them in the coming years. Make sure your site is set up to convert as many visitors into customers as possible. If you focus on conversion and user experience now, your business will be set to grow.

Digital Marketing, Search Engine Marketing conversion rates, down economy, e-commerce, Online Marketing, online sales, Search Engine Marketing, Website Usability

Small business owners are the engine of the U.S economy, and as a group, they rightly have a great deal to be proud of. When it comes to their company’s website however, their past success can be a hindrance.

As someone who often works with small business owners, below are the 3 most common mistakes we correct on their websites.

Mistake #1: Too much information on the home page

Because they have so much personally invested in their company’s accomplishments they place everything, including the kitchen sink, on their home page. Every service, every product, every press item, they want to find a way for it to all be front and center. Unfortunately, that leaves a home page where nothing stands out and users have no idea where to look.

A properly designed home page creates interest and drives users further into the site. That’s it. The rest of the website provides additional detail in the areas, products, or services that interest the user.

A home page should introduce users to the company, and tell them quickly (within 3 seconds):

• What this company does
• Why they should spend more time on this site (Point of Difference)
• Where they should click to get more details for whatever product or service they are interested in.

Mistake #2: Pride and emotion driving website decisions

Many small business owners are emotionally invested in and proud of their businesses, as they should be. They have had to trust their instincts on the road to success.

When it comes to their website, for many it is outside their area of expertise. This is not true only from a technical standpoint, but from a business standpoint as well. This is one area where industry knowledge, instincts and knowing their customers may not be enough.

Understanding how users behave online is a critical component when making decisions that affect a website.

• Gather data (through Google Analytics or other analytic tool), analyze the data, and understand how people are interacting with your site.
• Do an online competitive analysis. Know who your competitors are when potential clients search for the products or services you provide. You may be surprised to find your online competitors are different from your offline competition.
• Get to know your online competitor’s websites. Are theirs easier to use, or easier to understand?

Armed with accurate data and not emotion, you can make decisions that are right for your business and your website.

Mistake #3: Website content written using internal company language

The best use of a website is as a place where potential customers, who are looking for products or services like yours but who don’t know you exist, can find you. The website will introduce your business to potential customers. If it speaks to users who have never heard of your company, you can rest assured it is useful to those that have.

In order to write content that speaks to complete strangers make sure you do not use:

• Internal company language (every business has some forms of short hand)
• Industry acronyms (you’ll lose out on those new to the industry)
• Colorful language that is cute or funny to those who know you (outsiders may not get it or find it cute)

Read your website content and ask yourself, if I were speaking to a total stranger at a party, is this exactly how I would describe my business? And if so, would they understand it or would I need to explain further. If you would need to provide additional explanation, then the content will not be clear to a new user. Unfortunately, online you will not have the opportunity to clarify, because the user will have already clicked off your site and on to a competitor’s.

Take some time to look at your website with fresh eyes the way a new visitor would. If you find your site has any of these common mistakes, rest assured that you are not alone. Then, create a plan to fix them. Once you have tackled these problems, you will see how much more powerful a business tool your website can be.

Digital Marketing, Website Design business to business, competitive analysis, Content, Online Content, Online Marketing, Small Business, Website Content, Website Design, Website Usability